M.I.I. College Speakers
Myra Golden
Meet Master De-escalation Instructor & Customer Experience Designer, Myra Golden
About Myra Golden
Myra is a favorite training partner to Fortune 500 companies with her customized, engaging, behavior-changing (and fun) customer service workshops, working with McDonald’s, Coca-Cola, Frito-Lay, Michelin, Vera Bradley, and other brands. Myra is also an Author at LinkedIn Learning.
Speaking Clips
These organizations love working
with Myra Golden
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Speaking Topics
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TELEPNONE SKILLS FOR A FANTASTIC CUSTOMER EXPERIENCE
02
CALL CONTROL TRAINING
03
EMPATNY FOR CUSTOMER SERVICE SPECIALISTS
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DELIVERING BAD NEWS TO CUSTOMERS
05
DE-ESCALATION TRAINING
06
EMAIL ESSENTIALS FOR A FANTASTIC CUSTOMER EXPERIENCE
07
CNAT ESSENTIALS FOR A FANTASTIC CUSTOMER EXPERIENCE
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TEXT ESSENTIALS FOR A FANTASTIC CUSTOMER EXPERIENCE
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